369 Food Company intends to deliver across serviceable locations in India.
Availability depends upon:
Entering a PIN code does not itself guarantee serviceability until confirmed by our shipping system.
Orders normally pass through:
Payment/confirmation → Processing → Packed → Shipped → Out for Delivery → Delivered
Processing times displayed on the Platform are estimates unless expressly stated otherwise.
Orders placed on weekends, holidays or during unusually high demand may require additional processing time.
The Platform may show:
Estimated delivery by [DATE]
or an estimated date range.
Unless expressly stated otherwise, delivery dates are estimates rather than guarantees.
Delivery may be affected by:
We will endeavour to provide updated tracking information when available.
Shipping charges, if any, will be disclosed before the customer places the order.
We may offer:
The applicable checkout amount controls the particular order.
Customers should check delivery availability using the PIN-code checker where provided.
A PIN code may become temporarily unavailable because courier networks can change.
If a prepaid order cannot reasonably be serviced, we will contact the customer and arrange an appropriate solution, including refund where fulfilment is not possible.
Customers are responsible for providing an accurate and sufficiently complete delivery address, including:
Address changes after dispatch may not be possible.
Courier partners may make one or more delivery attempts according to their operating procedures.
If delivery fails because of:
the shipment may be returned to origin.
Any reshipping or refund treatment will be determined under applicable law and the circumstances of the failed delivery.
If the outer package is visibly:
please photograph/video the condition before opening where reasonably possible.
Where appropriate, you may refuse a visibly tampered shipment.
Contact us promptly at:
care@369foodcompany.com
8115534567
We intend to dispatch products with sufficient usable shelf life.
FSSAI's December 2024 e-commerce advisory states that food delivered should have at least 30% remaining shelf life or at least 45 days before expiry at the time of delivery. (FSSAI)
Where a particular product lawfully has a shorter total shelf life or a different regulatory treatment applies, the applicable legal requirements prevail.
Where available, customers may receive:
Tracking information is generated partly by third-party logistics systems and may occasionally update with delay.
If tracking indicates an unusual delay or the shipment appears lost, contact us.
We will coordinate with the logistics provider.
If the shipment is confirmed lost and the customer has not received the goods, we will provide an appropriate remedy, such as replacement or refund, subject to availability and applicable law.