369 Food Company is a food company bringing together different kinds of delightful food experiences under one roof. Our brands include ECSTSY, focused on indulgent treats, and FELIGO, focused on flavourful everyday snacks.
We currently feature two brands:
At 369 Food Company, we believe food should bring together taste, quality and memorable experiences.
Through ECSTSY, we celebrate rich indulgence, premium cakes, chocolates and thoughtful gifting.
Through FELIGO, we are creating a more exciting approach to everyday snacking, with options that may include roasted snacks, selected lower-oil vacuum-fried products, and products made without palm oil or with less or no added sugar.
Two distinct experiences, one shared belief: great food should leave you feeling delighted.
We believe food should be more than just something you eat. It should create memorable experiences. We bring together flavour, thoughtful product choices, attractive packaging and gifting experiences to make everyday moments and special occasions more delightful.
You can explore available products, choose your favourites and place an order through our official website. Product availability and delivery options are displayed during the shopping process.
You can contact our customer care team through the Contact Us page.
Please share your order number when contacting us about an existing order.
Our product range includes dry fruit cakes, plum cakes, dates and walnut cakes, assorted chocolates, chocolate treats, flavoured makhana, khakhra, snack combos and family packs. Our range may expand with new launches and seasonal offerings.
Absolutely! ECSTSY products are designed to make gifting feel special. Explore our gifting collection for suitable options for birthdays, anniversaries, celebrations, festivals, corporate gifting and other occasions.
Our ECSTSY Rich Dry Fruits & Nuts Cake is presented as a rich cake featuring 27% fruits and nuts. For the exact ingredients and composition of any product, please refer to its individual product page and packaging.
All ECSTSY cake products are eggless. Please check the specific product description and ingredient label before ordering, especially if you have dietary restrictions.
Product formulations differ. Our ECSTSY hero banner highlights no preservatives for the featured cake offering. Please check the individual product listing and packaging for the applicable ingredient and product claims.
Yes. Please refer to the vegetarian symbol and dietary information on the relevant product packaging. Do not assume that every product has the same dietary classification.
Some products may contain ingredients such as tree nuts, wheat, milk or other potential allergens. Please carefully review the ingredients and allergen information printed on the product packaging before consuming.
If you have a severe food allergy, contact us before ordering. We can help clarify the information available for the specific product.
Our products can be enjoyed as part of an appropriate diet, depending on the product and the child's individual needs. Check the ingredients, allergen information, nutritional details and age-appropriate serving considerations before offering a product to a child.
Please refer to the nutritional information provided on the individual product page or packaging. If you need clarification about a particular product, contact our customer care team.
Manufacturing and packing dates can vary by product and batch. Please check the date markings on the packaging to understand the product's manufacturing, packing and best-before or expiry information, as applicable.
Follow these simple steps:
You should receive an order confirmation after your order has been successfully placed.
You can add products from different brands to your cart where the website supports combined checkout. The available delivery options, charges and order conditions will be shown during checkout.
The payment methods available for your order will be displayed at checkout. Please use one of the payment options offered there.
Payments should be completed through the payment methods and checkout facilities provided on our official website. Never share your OTP, UPI PIN, card PIN or banking password with anyone claiming to represent us.
Please check your order history and registered email or phone for confirmation. If no order appears, contact customer support with the payment reference, transaction time and amount.
Please avoid placing the same order again until the payment status has been checked.
Please contact customer support as soon as possible with your order number. Changes or cancellations depend on the order's processing, packing and dispatch status. We cannot guarantee modifications once an order has entered fulfilment or been dispatched.
Yes, subject to stock availability and any purchase limits displayed on the website.
Order and payment documentation will be provided according to the checkout and invoicing process applicable to your purchase. Please contact customer support if you need assistance obtaining your invoice.
Delivery availability depends on the serviceable locations supported by our shipping arrangements. Enter your PIN code during shopping or checkout to check whether delivery is available to your address.
Estimated delivery timelines depend on your PIN code, product availability, order processing and the shipping service used. Please refer to the estimated delivery date shown at checkout or in your order updates.
Use the Track Order option on our website. If tracking information is unavailable or your order status has not changed for an unusually long time, contact customer support with your order number.
Order and delivery updates may be shared through the contact details provided during checkout, depending on the communication channels available for your order. Please ensure your email address and phone number are correct.
Please follow the instructions provided by the delivery partner. If delivery cannot be completed, the next delivery attempt or resolution will depend on the carrier's procedures and the applicable order conditions.
Please contact customer support promptly. Share your order number and clear photographs of the outer packaging, shipping label and damaged product. Keep the packaging until the issue has been reviewed.
Our team will assess the case under the applicable damaged-product and resolution policy.
Contact customer support with your order number, a description of the issue and photographs of the products received, packaging and invoice where available. Our team will review the discrepancy and explain the applicable resolution.
Shipping charges, if any, will be displayed during checkout before you confirm your purchase. Any promotional shipping benefits will be subject to the conditions stated in the relevant offer.
Food products may be subject to specific return restrictions for hygiene and safety reasons. Please refer to our Returns & Cancellations policy for the conditions applicable to your purchase.
If your order arrives damaged, incorrect or otherwise fails to meet the applicable order conditions, contact customer support for a review.
Please report the issue promptly and provide the relevant order details and photographs. Replacement or another resolution will depend on the nature of the issue, product availability and the applicable policy.
Contact customer support with your order number and the reason for your request. If the request qualifies for a refund under the applicable policy, our team will explain the process and applicable timelines.
Refund processing time depends on the outcome of the review, the payment method and the payment provider's processing timelines. Any applicable timeframe will be communicated during the resolution process.
Do not consume the product if you suspect it is spoiled, contaminated or unsafe. Preserve the packaging and batch details, and contact customer support promptly with photographs and a description of the issue.