The information, product descriptions, images, graphics, text, promotional material, offers and other content published on https://369foodcompany.com (“Website”) are provided for general information, product discovery and online shopping purposes.
The Website is operated by 369 Food Company, a partnership firm constituted under the laws of India, having its principal place of business at D803, Atlantica, Opp gate no 2, Casario, Palava, Nilje, Dombivali East, Dist Thane, Maharashtra 421204, India (“369 Food Company”, “369”, “Company”, “we”, “our” or “us”).
369 Food Company operates and/or markets food products under its brands, including FELIGO and ECSTSY. The Website may also feature additional brands, products, services, promotional campaigns and customer programmes introduced from time to time.
We endeavour to ensure that information published on the Website is accurate, current, clear and complete. However, errors, omissions, typographical mistakes, technical issues and changes in product availability or commercial information may occasionally occur.
Nothing in this Disclaimer is intended to exclude or restrict any consumer right, statutory remedy, product liability, warranty or other legal protection that cannot lawfully be excluded or restricted under applicable law.
This Disclaimer must be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, Returns & Cancellations Policy, product-specific information and, where applicable, the ECSTSY Inner Circle / Referral Programme Terms & Conditions.
Our products are food products intended for consumption in accordance with their labels, instructions and applicable food-safety requirements.
Product descriptions, photographs, ingredient information, nutritional information, allergen declarations, serving suggestions, storage instructions, shelf-life information and other product details are provided to help customers make informed purchasing decisions.
We take reasonable care when preparing and publishing this information. Nevertheless, customers should always refer to the information printed on the actual product packaging, including the ingredient list, allergen declaration, nutritional information, manufacturing details, batch information, best-before or use-by date, storage instructions and applicable warnings.
Where there is a discrepancy between a Website description and the legally required information on the actual product label, please contact Customer Care before consuming the product if the discrepancy could affect your safety or purchasing decision.
Nothing in this section excuses the Company from complying with applicable food-safety, labelling, packaging, product-liability or consumer-protection laws.
Ingredients, nutritional values and allergen information may differ between products, flavours, variants, pack sizes or production batches.
Where applicable, product information may identify ingredients or allergens such as wheat/gluten, milk, nuts, peanuts, soy or other substances that may cause allergic reactions.
Customers with food allergies, intolerances, dietary restrictions or other food-related concerns should carefully review the actual product packaging and contact us before placing an order if further clarification is required.
We cannot guarantee that a product is suitable for a particular individual unless that suitability is expressly confirmed through reliable, product-specific information.
Customers should not rely solely on promotional photographs, advertising headlines, third-party descriptions or general Website content to determine whether a product is safe for them.
Cross-contact risks, where relevant, will be communicated through product-specific labelling or other applicable disclosures.
Unless expressly stated otherwise and legally authorised, information on this Website is not intended to constitute medical, clinical, therapeutic, diagnostic or personalised nutritional advice.
Our food products are not represented as medicines or as treatments, cures or preventions for any disease or medical condition.
Statements concerning taste, ingredients, food choices, lifestyle, wellness or general nutrition should not be interpreted as a promise of a particular medical or health outcome.
Customers with medical conditions, special dietary needs or medically prescribed diets should seek advice from an appropriately qualified healthcare professional where necessary.
Nothing in this Disclaimer permits the Company or any person acting on its behalf to make misleading, unsupported or legally prohibited health or nutrition claims.
Our brands may use descriptive, sensory and promotional expressions relating to taste, texture, ingredients, indulgence, convenience, snacking and product experience.
Any claim concerning ingredients, composition, percentage content, nutrition, health, quality, manufacturing, preservation, origin, certifications or other product characteristics must be interpreted in the context of the specific product and its verified information.
For example, any statement concerning the percentage of fruits and nuts in an ECSTSY product applies only to the product for which that composition has been verified and expressly stated.
Descriptions such as “better snacking”, “refined indulgence” or similar brand language are not, by themselves, a guarantee that a product is suitable for every dietary requirement or that it will produce a particular health outcome.
The Company does not intend to make false, misleading, unsubstantiated or deceptive claims. All legally required disclosures and product-specific qualifications remain applicable.
We make reasonable efforts to display products accurately. However, images and illustrations on the Website may be affected by screen settings, lighting, photography, image compression, device resolution or other technical factors.
Accordingly:
Images must not be used to override an express product description, the final checkout details or legally required product information.
Products, flavours, pack sizes, bundles and promotional offers may be introduced, modified, temporarily unavailable or discontinued.
Displaying a product on the Website does not guarantee that it will remain available at all times.
An order is subject to the applicable checkout, payment, acceptance and fulfilment process. If a product cannot be supplied after an order has been placed, we will handle the matter in accordance with our Terms & Conditions, Returns & Cancellations Policy and applicable law.
We will not rely on this Disclaimer to avoid a refund or other remedy that is legally required.
Prices, discounts, bundles, free gifts, coupon codes, shipping charges and other promotional terms are subject to the information displayed at the relevant point of purchase.
Unless expressly stated otherwise:
If an obvious pricing or technical error occurs, we may contact the customer to resolve the matter in accordance with the applicable Terms & Conditions and law. We will not use this provision to disregard an order or consumer right where doing so would be unlawful.
Any advertised price reduction will be displayed and administered in accordance with applicable consumer-protection and ecommerce requirements.
Submitting an order or receiving an automated order acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.
Orders may be subject to payment confirmation, stock availability, delivery serviceability, address validation, fraud-prevention checks and other legitimate fulfilment requirements.
Where an order cannot be fulfilled, the Company will communicate the relevant outcome and process any refund or other remedy required under the applicable policy and law.
The Company will not use this Disclaimer to avoid its contractual obligations after an order has been validly accepted.
Payments may be processed through third-party payment gateways, banks, card networks, UPI providers or other authorised payment service providers.
The Company does not control the independent systems, policies, availability or technical operations of these external providers.
Temporary payment failures, banking delays, transaction reversals or processing interruptions may occur.
Customers should not share passwords, OTPs, PINs, card security codes or other confidential payment credentials with anyone claiming to represent the Company.
Payment-related disputes will be investigated and handled in accordance with the applicable payment provider rules, the Website policies and applicable law.
Nothing in this section excludes liability for matters for which the Company is legally responsible.
Delivery estimates, serviceability information, courier tracking and shipping charges are provided on the basis of available information from the Company and its logistics partners.
Delivery dates and times may be affected by weather, transport disruption, local restrictions, operational delays, incorrect addresses, recipient unavailability, security checks or other circumstances beyond reasonable operational control.
Any delivery estimate should be treated as an estimate unless an express, legally enforceable delivery commitment applies.
Customers are responsible for providing accurate delivery details and reasonable instructions required for delivery.
The Company will address lost, damaged, incorrect, delayed or undelivered orders in accordance with the Shipping Policy, Returns & Cancellations Policy and applicable law.
This Disclaimer does not remove any remedy available to a customer where a product is not delivered, is defective, is damaged, is spurious or otherwise attracts a statutory remedy.
Customers should store, handle and consume products according to the instructions printed on the actual packaging.
Food products should not be consumed after the applicable expiry or use-by date, where specified, or where the packaging indicates that the product is unsafe for consumption.
Customers should not consume a product if its packaging appears tampered with, its seal is broken in a manner indicating possible interference, or the product shows signs of spoilage or contamination.
In such circumstances, customers should stop use and contact Customer Care promptly, retaining the packaging, batch details and photographs where reasonably possible.
The Company will investigate reported product-quality and safety concerns in accordance with applicable law and its internal procedures.
The Website may contain links, integrations, widgets or references to third-party websites and services, including payment gateways, courier tracking pages, social media platforms, analytics services, maps, communication tools and customer-support systems.
Such third parties may operate under their own terms, privacy policies and security practices.
A link or reference does not automatically mean that the Company endorses every statement, service, product or representation made by the third party.
We are not responsible for independent content, actions, omissions, security practices or service interruptions of third parties to the extent those matters are outside our reasonable control and applicable law permits the relevant limitation.
This section does not excuse the Company from responsibilities that arise from its own conduct, its contractual commitments or its legal obligations concerning third-party services.
We aim to maintain a secure and reliable Website. However, uninterrupted access, error-free operation or compatibility with every device, browser, network or software configuration cannot be guaranteed.
The Website may occasionally be unavailable because of maintenance, upgrades, cybersecurity incidents, hosting problems, network failures or other technical circumstances.
Product information, account balances, referral dashboards, order status, prices and other data may occasionally be delayed or displayed incorrectly due to technical issues.
We may take reasonable steps to investigate and correct such errors.
Any correction of an error will be made subject to applicable law, valid contractual obligations and consumer rights.
Customers are responsible for keeping their login credentials, OTPs and other account-access information confidential.
Customers should notify us promptly if they suspect unauthorised access, misuse of their account or suspicious activity.
We may take reasonable security measures, including account verification, temporary restrictions or additional checks, to protect customers, the Website and legitimate transactions.
Account restrictions will be applied in accordance with the Website Terms & Conditions and applicable law.
The Company will not ask customers to disclose confidential passwords or payment authentication credentials through unsolicited communications.
The ECSTSY Inner Circle and any other referral, loyalty, reward, membership or promotional programme are governed by their respective published terms.
Referral links, discount codes, reward estimates, customer attribution and dashboard balances may be subject to eligibility checks, order verification, delivery, refund or cancellation conditions and fraud-prevention measures.
A displayed pending reward is not necessarily a final or payable amount.
Participation does not guarantee referrals, sales, income, commissions or any particular financial outcome.
Rewards may be adjusted where permitted by the applicable Programme Terms because of cancellations, refunds, chargebacks, duplicate transactions, fraud, technical errors or other stated eligibility conditions.
The Company does not represent a referral programme as an investment opportunity, employment arrangement or guaranteed source of income.
Nothing in this section changes the specific reward, attribution or payout obligations contained in the applicable Programme Terms.
Customer reviews, ratings, testimonials, comments, photographs and other user-generated content reflect the experiences or opinions of the individuals who submit them.
Individual experiences may vary.
The publication of a review does not necessarily mean that the Company independently endorses every statement contained in it.
The Company may moderate, reject or remove content where reasonably necessary under published rules, applicable law or platform safety requirements. Reviews must not be fabricated, deceptively presented or manipulated to mislead customers.
Where a testimonial is incentivised, sponsored or otherwise subject to a material disclosure requirement, the applicable disclosure should be made clearly.
Any illustrative demonstration or placeholder used during website development must be replaced with genuine, authorised content or removed before the Website is made publicly available.
Advertising, social media content, email campaigns, influencer material and other promotional communications may contain product descriptions, creative imagery, serving suggestions and general brand messaging.
Promotional content should be read alongside the relevant product listing, actual packaging and published offer terms.
The Company endeavours to ensure that material claims are accurate and appropriately substantiated. Nothing in this Disclaimer authorises misleading advertisements, deceptive endorsements, unsupported health claims or concealment of material information.
Customers should contact Customer Care if they require clarification about a material product characteristic or promotional condition before purchasing.
Unless otherwise stated, Website content—including brand names, logos, text, photographs, illustrations, designs, graphics, packaging artwork, videos, page layouts and other materials—is owned by, licensed to or used with permission by the Company or the relevant rights holder.
The Website and its content are protected by applicable intellectual-property laws.
No person may reproduce, distribute, commercially exploit, modify or use protected content without appropriate authorisation, except where permitted by law.
Product names, third-party trademarks, logos and other proprietary material appearing on the Website remain the property of their respective owners.
Unauthorised use of intellectual property may result in appropriate legal action.
Customers must ensure that information and content submitted to the Website are accurate to the best of their knowledge and do not unlawfully infringe another person's rights.
Users must not upload or transmit unlawful, defamatory, deceptive, fraudulent, malicious or infringing content, or content that compromises Website security.
The Company may take reasonable action concerning prohibited content, subject to applicable law and its published policies.
Personal information submitted by users will be handled in accordance with the Privacy Policy and applicable data-protection law.
The collection, use, storage, disclosure, retention and other processing of personal data are described in the Company's Privacy Policy.
The Company will process personal data in accordance with applicable data-protection and privacy laws, subject to their scope, commencement and applicability.
Customers should review the Privacy Policy to understand how personal data may be processed for order fulfilment, customer support, account management, security, analytics, referral attribution and other disclosed purposes.
Nothing in this Disclaimer substitutes for a legally adequate privacy notice, consent mechanism, security programme or data-subject rights process.
We use reasonable measures intended to protect the Website and associated systems. However, no online system can be guaranteed to be entirely secure.
Customers should remain alert to phishing messages, fraudulent calls, fake social media accounts, impersonation, unauthorised payment requests and websites pretending to represent 369 Food Company, FELIGO or ECSTSY.
The Company will not be responsible for loss caused solely by an independent third party acting outside the Company's reasonable control where the law permits that limitation.
Nothing in this section excludes responsibility arising from the Company's own negligence, unlawful conduct or failure to meet an applicable legal obligation.
To the maximum extent permitted by applicable law, the Company will not be liable for indirect or consequential loss that is not legally recoverable, including loss of opportunity, loss of anticipated savings or loss arising solely from a customer's independent reliance on information that was clearly identified as illustrative or subject to change.
Any limitation of liability under this Disclaimer applies only to the extent permitted by law and in accordance with the facts and circumstances of the relevant claim.
Nothing in this Disclaimer excludes, restricts or modifies:
Nothing in this Disclaimer should be interpreted as a blanket exclusion of liability for defective, unsafe, adulterated, mislabelled or non-conforming products.
Where permitted by law, the Company will not be responsible for a delay or failure caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic or pandemic restrictions, war, civil unrest, governmental action, transport disruption, power failure, telecommunications failure, major cyber incidents or interruption of essential third-party services.
The Company will take reasonable steps to mitigate the effects of such circumstances and communicate material impacts where appropriate.
This provision does not remove any refund, cancellation or other remedy required by applicable law.
The Website may be accessible from countries outside India. Access to the Website from another country does not necessarily mean that every product, offer, payment method or delivery service is available in that country.
Unless the Company expressly confirms otherwise, the Website's primary commercial operations are intended for the markets and delivery destinations stated on the Website.
Customers accessing the Website from outside India are responsible for complying with local laws applicable to their access and use, subject to mandatory legal protections.
Where a mandatory consumer-protection law applies to a transaction, nothing in this Disclaimer is intended to displace that law.
This Disclaimer shall be interpreted in accordance with the laws of India, subject to mandatory legal requirements and applicable conflict-of-law principles.
Any dispute will be addressed under the Website Terms & Conditions and applicable law.
Nothing in this Disclaimer prevents a consumer from approaching a competent consumer commission, statutory authority, regulator or other forum available under applicable law.
The Company does not intend to impose a jurisdictional restriction that unlawfully prevents a consumer from exercising a statutory right.
We may update this Disclaimer when reasonably necessary because of changes in our products, services, business operations, Website features, applicable law or regulatory guidance.
The latest version will be published on the Website with an updated “Last Updated” date.
Where a change requires notice or consent under applicable law, we will follow the legally required process.
A revised Disclaimer will not retrospectively remove a consumer's accrued statutory rights.
If any provision of this Disclaimer is held invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
Any invalid provision shall be interpreted or limited only to the minimum extent necessary to make it enforceable where permitted by law.
A failure or delay by the Company in exercising a right under this Disclaimer does not automatically constitute a waiver of that right.
Any waiver must be assessed in accordance with applicable law and the circumstances in which it is asserted.
For questions, concerns, product information or complaints relating to this Disclaimer or Website content, contact:
369 FOOD COMPANY
Trading Name: 369 Food Company
Legal Entity Name: [FULL LEGAL NAME]
Principal Business Address: D803, Atlantica, Casario, Palava, Off Kalyan Shil Highway, Dombivli, Maharashtra, India [PIN CODE TO BE CONFIRMED]
Website: https://369foodcompany.com
Customer Care Email: care@369foodcompany.com
Customer Care Phone: 8115534567
GSTIN: 27AAEFZ5786E1ZO
FSSAI Licence Number: [INSERT VERIFIED LICENCE NUMBER]
Grievance Officer: [FULL NAME]
Designation: Grievance Officer
Grievance Email: [INSERT DEDICATED GRIEVANCE EMAIL]
Grievance Phone: [INSERT CONTACT NUMBER, IF DIFFERENT]
Grievance Address: [INSERT VERIFIED ADDRESS]
We will handle complaints in accordance with applicable law and the Company's grievance-redressal process.