369 Food Company respects your privacy and seeks to process personal data lawfully, fairly, transparently and securely.
This Privacy Policy explains how 369 Food Company, a partnership firm, collects, uses, shares, retains and protects personal data when you visit or use 369foodcompany.com, create a customer account, place an order, contact our customer support team, participate in our referral or rewards programmes, or otherwise interact with our website, brands and services.
For the purposes of this Privacy Policy, “369 Food Company”, “369”, “Company”, “we”, “our” and “us” refer to the partnership firm operating under the name 369 Food Company, having its principal place of business at D803, Atlantica, Opp. Gate No. 2, Casa Rio, Palava, Nilje, Dombivli East, District Thane, Maharashtra – 421204, India.
This Privacy Policy applies to our brands, including FELIGO and ECSTSY, and to any additional brands or services introduced by us through the Platform.
We process personal data for purposes such as order processing and delivery, payment administration, customer support, account management, referral and rewards programme administration, fraud prevention, website security, service improvement and communications, subject to applicable law and the purposes disclosed to you.
We are committed to implementing appropriate technical and organisational safeguards to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.
We will handle personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions that are applicable and in force from time to time.
Our website and its supporting systems will be designed to support applicable privacy requirements, including appropriate notices, consent management where required, mechanisms for withdrawing consent, grievance handling and the exercise of applicable data-protection rights, in accordance with the relevant legal commencement and implementation timelines.
Depending upon how you interact with us, we may collect:
Information may be collected:
We may process personal data for purposes including:
We will not use personal data for an unrelated purpose where doing so would require additional notice or consent without satisfying those requirements.
Where consent is the applicable legal basis for processing personal data, we will seek consent through a clear affirmative action.
Optional marketing consent boxes will not be pre-selected. Customers will be able to choose whether to receive promotional emails, SMS messages, WhatsApp messages or other marketing communications, as applicable.
Where required by applicable law, users will be able to withdraw their consent through a process that is reasonably comparable in ease to the process used to provide consent.
Withdrawal of consent will not retrospectively invalidate processing lawfully undertaken before the withdrawal.
Certain personal data may continue to be processed where necessary and permitted by applicable law to fulfil an order, comply with legal obligations, prevent or investigate fraud, maintain required records or establish, exercise or defend legal claims. Such processing will not be treated as permission to continue optional marketing after the relevant marketing consent has been withdrawn.
With appropriate permission or other lawful basis, we may use these channels for:
Transactional communication
Referral programme communication
Marketing
Users may opt out of optional marketing through available preference controls or instructions in the communication.
Opting out of marketing does not necessarily stop essential transactional communications.
The Platform may use:
Where legally required, non-essential technologies should not be activated until the necessary consent is obtained.
The cookie banner should provide genuine controls rather than merely an “Accept” button.
Payments may be processed by third-party payment processors.
369 Food Company should use tokenised or provider-hosted payment mechanisms where appropriate and should not intentionally collect or store:
Payment processors process information under their own applicable privacy/security obligations.
A referrer will not be provided with the referred customer's:
Referral dashboards may display limited/masked information reasonably necessary to explain qualifying activity, for example:
A*a — Order completed — Reward pending
We may share information, where reasonably necessary and legally permitted, with service providers such as:
Service providers should receive only information reasonably necessary for the relevant function and be subject to appropriate contractual/security controls where required.
369 Food Company does not sell personal data to third parties for monetary consideration as a standalone data-broker business.
Advertising and analytics technologies, where used, will be handled in accordance with applicable privacy and consent requirements.
Some technology providers may process or store data outside India.
Where cross-border processing occurs, we will take measures required under applicable Indian law, including any restrictions or safeguards prescribed by competent authorities.
We will maintain reasonable technical and organisational safeguards appropriate to the nature of the information and risks involved.
Measures may include:
No internet-based system can guarantee absolute security.
Personal data will be retained only for as long as reasonably necessary for the purpose for which it was collected and/or as required or permitted by law.
Retention may be necessary for:
When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable law.
Depending upon applicable law and its commencement, you may have rights concerning your personal data, including rights to:
Requests may be sent to:
Privacy/Grievance Contact: care@369foodcompany.com
We may reasonably verify identity before processing a request.
The Platform is primarily intended for adults who are legally capable of entering into contracts. Our products may, however, be purchased for children, and certain brand content, including Captain Feligo, may appeal to or be directed towards children.
369 Food Company does not knowingly solicit or collect personal data directly from children for unnecessary purposes. We encourage parents and lawful guardians to supervise children's use of the Platform.
Content directed towards children, including Captain Feligo content, should be accessible without requiring children to create an account, submit personal information or provide unnecessary personal data.
Where we process a child's personal data and applicable law requires verifiable consent from a parent or lawful guardian, we will implement an appropriate process to obtain and verify that consent before undertaking the relevant processing.
We will implement appropriate technical and organisational safeguards for children's personal data and comply with applicable restrictions concerning its processing, including restrictions on tracking, behavioural monitoring and targeted advertising directed at children, to the extent required by applicable law.
We will not knowingly use children's personal data to send direct marketing communications to them. Where a parent or lawful guardian contacts us regarding a child's personal data, we will assess the request and take appropriate action in accordance with applicable law.
Our website, marketing systems and child-directed features will be designed and updated to meet the requirements of India's Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws as their relevant provisions become operative.
For privacy-related questions or requests concerning children's personal data, parents or lawful guardians may contact us using the details provided in the Contact Us section of the Platform.
If a personal-data breach occurs, we will investigate, mitigate and make notifications to affected persons and/or competent authorities where required under applicable law.
We may update this Policy as laws, services and processing activities change.
Material changes will be communicated where required.
The latest version will always display its effective date.